Last Updated: 28-01-2026

At Thread Fox, we highly value our customers’ satisfaction. Below are the complete details of our Return & Exchange Policy.

Return & Exchange Timeframe

Returns and exchanges are accepted within 7 days from the date the product is received.

After 7 days, no return or exchange requests will be accepted.

Damaged or Faulty Products

If the product is delivered damaged, defective, or has any issue, the customer must register a complaint within 24 hours of delivery.

Complaints registered within 24 hours will be accepted.

Any complaint regarding damage or faults made after 24 hours will not be accepted.

Conditions for Return & Exchange

A return or exchange will only be possible if:

  • The product is unused, unwashed, and in its original condition

  • Original tags and packaging are intact

  • The product has not been damaged or altered in any way

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or washed products

  • Sale or discounted items (if clearly mentioned)

  • Products damaged due to customer mishandling

Return & Exchange Process

To request a return or exchange, the customer must contact us first.

The complaint must include the order number and product images.

Once approved, the return or exchange process will begin.

Shipping Cost for Returns

If the return or exchange is due to our mistake (damaged or wrong item), we will cover the return shipping cost.

If the return or exchange is due to the customer’s reason (size issue or change of mind), the customer will bear the shipping charges.

Exchange Availability

Exchanges are subject to product availability.

If the requested item is not available, a suitable alternative or store solution may be offered.

Final Decision

Thread Fox reserves the right to make the final decision regarding all returns and exchanges.

Contact Us

For any questions or complaints regarding returns or exchanges, please contact us:

Email: info@threadfox.pk
Phone/WhatsApp: +92 334 3746634
Website: threadfox.pk